Information We Collect:

We may collect information (including name, address, telephone numbers, email address and, when necessary, credit card information) when you:

• Place an order from our catalogs or on our Web site
• Make a purchase over the phone
• Return an item or make an exchange
• Inquire about our services
• Request a catalog
• Receive a gift package
• Create an account at Glowdog.com
• Subscribe to our Email Newsletter
• Are referred to us through a marketing promotion
• Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.
Using Information We Collect:
At illumiNITE, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Process and track your order.
• Provide the services you requested.
• Contact you about the status of an order.
• Send you catalogs or promotional offers we believe will be of interest.
• To you Send you the Glow dog Email Newsletter, if requested.
• Identify your product and service preferences.
• Customize our communications to you.
• Provide information concerning product recalls or products you have purchased.
• Improve our merchandise selection and customer service purchased.

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Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing and shipping, we provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than illumiNITE.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

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Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from illumiNITE or if you prefer to receive them less frequently, please contact us at the address shown below If you no longer wish to receive our Email Newsletter you also may contact us at the address below or unsubscribe using the link provided in each edition of the email.
illumiNITE 200 Homer Ave suite 6B Ashland MA 01721
or call. 508-231-0748

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Our mailings are planned in advance; it may take up to three weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

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How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at GlowDog.com, you will receive an email confirming your order and, in most cases, an email with package tracking information.
It is our intent to send you promotional email (our Email Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

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Updating or Reviewing Your Information
To update your information (name, address, telephone number and email address), please contact us. To protect your privacy, we will need to validate your identity before you update or review your information.

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Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use current technologies and processes to protect your (customer) data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

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Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13 years, and we do not knowingly collect personal information from children under the age of 13.

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Policy Changes
If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to Contact us we hope to answer any questions to your satisfaction.

Thanks for Buying illumiNITE

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